Frequently Asked Questions
How Is The Device Shipped?
We use an express courier service from our local warehouses for fast, secure delivery. Shipping is completely free to your door.
Shipping is completely free to your door.
What Is Your Return Policy?
We provide a 60 day risk free trial for every Infraredi device. Try it out for 60 days and if you don't absolutely love it, you can return it and receive a refund.
Does Red Light Therapy Work Through Clothes?
Yes and no. Red Light therapy does not penetrate through clothing or bandages as it visible to the eye. However near infrared light, which is invisible to the eye, will penetrate through clothes and many bandages and dressings. We recommend removing clothes during use for the most effective treatment.
How Often Do I Need To Use Red Light Therapy?
This depends on the condition you are treating. For most conditions, daily use for at least four weeks is recommended. Please head to our blog for a more in depth answer.
Which Panel Size Is Right For Me?
This depends on your health goals. If you're looking for targeted treatments of certain problem areas, we recommend one of our wearables or our Pro Mini device. If you're looking for full body treatments, we recommend our Pro Max or larger setup such as the Pro Elite.